Accepting Your PatientFi Transaction (Complete Guide)

⏱️ Time to Read: 5 minutes

Overview

This guide walks you through the steps of accepting a transaction in your PatientFi Borrower Portal.

Quick Links

• Accessing Your Transaction
• Choosing Your Payment Plan
• Setting Up Payment Method
• Reviewing & Accepting

Prerequisites

Before starting, ensure you have:

• Active PatientFi account
• Pending transaction from your provider
• Debit card or bank account information ready
• Provider has submitted the transaction

Step 1: Access Your Transaction

1. Log into Borrower Portal
2. Click on "My Transactions" with a red notification dot
3. Select the pending transaction to review 💡 Tip: Transactions show as "Pending" until accepted

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Step 2: Choose Your Payment Plan

1. Review Transaction Details:
   • Provider name
   • Transaction amount
   • Available payment plans
2. Compare Plan Options:
   • Promotional Plans (No Interest if Paid in Full)
     • Deferred Interest
     • Flexibility in making minimum payments
     • The suggested monthly option ensures the balance is paid in full before the promotion period expires.
   • Fixed Rate Payment Plans
     • Various term lengths available
     • Fixed monthly payments 💡 Tip: Save 0.25% APR with AutoPay

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Step 3: Set Up Payment Method

Option A: Debit Card

• Enter card details:
  • Card number
  • Expiration date
  • Security code
  • Billing address ⚠️ Note: HSA, FSA, or Prepaid debit card not accepted

Option B: Bank Account (ACH)

• Choose between:
  1. Connect bank account automatically
     • This links to Plaid, an easy way to securely connect your bank account to PatientFi.
  2. Enter bank details manually: 
     • Bank name
     • Account holder name
     • Account number
     • Routing number

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Review and Accept

1. Verify Plan Details:
   • Monthly payment amount
   • Payment term length
   • APR | Promotional period end date (if applicable)
   • First payment due date
2. Review Agreement and Complete Transaction:
   • Download and read agreement ⚠️ Note: This may open a new browser tab. You will need to go back the previous tab to complete the transaction.
   • Review the terms and conditions
   • Click "Accept and Finish
3. Next Steps:
   • In 3-5 business days, receive Welcome Letter Email with Loan Account number
   • Register for your Online Payment Portal

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Important Notes

• First payment due 30 days after acceptance
• Cannot modify promotional period due dates
• Provider is funded the full amount upon acceptance
• Provider notified upon acceptance

Need Help?

• 📞 866-734-5979
• 📧 support@patientfi.com
• ⏰ Mon-Sat 6:00 AM - 5:00 PM PST