Accepting Your PatientFi Transaction (Complete Guide)

⏱️ Time to Read: 5 minutes

Overview

This guide walks you through the steps of accepting a transaction in your PatientFi Borrower Portal.

Quick Links

• Accessing Your Transaction
• Choosing Your Payment Plan
• Setting Up Payment Method
• Reviewing & Accepting

Prerequisites

Before starting, ensure you have:

• Active PatientFi account
• Pending transaction from your provider
• Debit card or bank account information ready
• Provider has submitted the transaction

Step 1: Access Your Transaction

1. Log into the Borrower's Portal or click the link sent to you by your Provider
2. You should be directed to the Payment Plan Selection screen, if not click on "My Transactions" with a red notification dot
3. Select the pending transaction to review 💡 Tip: Transactions show as "Pending" until accepted

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Step 2: Choose Your Payment Plan

1. Review Transaction Details:
   • Provider name
   • Transaction amount
   • Available payment plans
2. Compare Plan Options:
   • Promotional Plans (No Interest if Paid in Full)
     • Deferred Interest
     • Flexibility in making minimum payments
     • The suggested monthly option ensures the balance is paid in full before the promotion period expires.
   • Fixed Rate Payment Plans
     • Various term lengths are available
     • Fixed monthly payments 💡 Tip: Save 0.25% APR with AutoPay

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Step 3: Set Up Payment Method

Option A: Debit Card

• Enter card details:
  • Card number
  • Expiration date
  • Security code
  • Billing address ⚠️ Note: HSA, FSA, or Prepaid debit card not accepted

Option B: Bank Account (ACH)

• Choose between:
  1. Connect bank account automatically
     • This links to Plaid, an easy way to securely connect your bank account to PatientFi.
  2. Enter bank details manually: 
     • Bank name
     • Account holder name
     • Account number
     • Routing number

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Review and Accept

1. Verify Plan Details:
   • Monthly payment amount
   • Payment term length
   • APR | Promotional period end date (if applicable)
   • First payment due date
2. Review Agreement and Complete Transaction:
   • Download and read agreement ⚠️ Note: This may open a new browser tab. You will need to go back the previous tab to complete the transaction.
   • Review the terms and conditions
   • Click "Accept and Finish
3. Next Steps:
   • In 3-5 business days, receive Welcome Letter Email with Loan Account number
   • Register for your Online Payment Portal

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Important Notes

• First payment due 30 days after acceptance
• Cannot modify promotional period due dates
• Provider is funded the full amount upon acceptance
• Provider notified upon acceptance

Need Help?

• 📞 866-734-5979
• 📧 support@patientfi.com
• ⏰ Mon-Sat 6:00 AM - 5:00 PM PST