Understanding Your Monthly Statements

Your monthly statement provides important details about your PatientFi account, including your payment information, balance, and transaction history. Here's everything you need to know about accessing and reviewing your monthly statements.

What’s Included in Your Monthly Statement?

Your monthly statement will include:

Account Summary: An overview of your current balance, remaining loan amount, and next payment due date.
Payment Details: Information about your most recent payment and upcoming payment amount.
Transaction History: A record of payments made and any fees or adjustments applied to your account.
Contact Information: Details on how to reach our Support Team if you have questions.

How to Access Your Monthly Statement

Online

Log in to the Payment Portal.
Navigate to the “Manage Account” button
Click the “Account Documents” button near the top right of the window.
Click "Billing Statements" drop down to see all available statements. Select the monthly statement you want to view or download.

Email

You may also receive your monthly statement via email. Ensure your email address on file is up-to-date to receive timely updates.

FAQs

Will I Receive a Paper Statement?

PatientFi primarily provides digital statements for convenience and to reduce environmental impact. If you require a paper copies, you can update your preferences in the "My Profile" section of your account or contact our Support Team to request one. Additional fees may apply.

What Should I Do If I Notice an Error?

If you find any discrepancies in your monthly statement, contact our Support Team at (877) 312-3625 or email us at support@patientfi.com.

How Long Are Statements Available Online?

Your statements are typically available online for the life of your account. Be sure to download and save copies if you wish to keep them after your loan is paid off.

Need Assistance?

If you have any questions or need help accessing your statements, reach out to our Support Team. We’re here to ensure your account information is always clear and accessible!