Introduction to PatientFi
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Intro to PatientFiHow PatientFi works
Application Requirements
Credit Check Details
Step-by-Step Application Guide
The Borrower Portal Experience
Managing Your Spending Limit
The Transaction Process
The Payment Portal Experience
Making and Managing Payments
Understanding Your Statements
Account Management and Support
What is PatientFi?
Finding the right financing can truly make all the difference in managing healthcare costs and getting the care you need. PatientFi is a financial technology company dedicated to making healthcare more accessible through innovative, patient-first financing solutions.
At our core, we're more than just a lending platform – we're a bridge between you and the healthcare you desire. By partnering with healthcare providers nationwide, we've created a straightforward way to pay for medical procedures and treatments. Our digital platform transforms the typically complex financing process into a smooth, transparent experience, offering instant credit decisions without impacting your credit score during the application.
The beauty of our system lies in its simplicity and transparency. Whether you're considering a single procedure or planning multiple treatments, our platform provides clear payment options, easy-to-use digital tools, and the control you need to make informed decisions about your healthcare financing.
How PatientFi Works
Now that you know about PatientFi, let's look at how we make healthcare financing a breeze. It all starts with our simple online application, giving you an instant credit decision. If approved, you'll get a spending limit valid for 120 days, giving you plenty of time to plan your healthcare without feeling rushed.
This flexibility extends to our wide network of providers across many medical specialties. Each provider can tailor payment plans to best fit their patients' needs. It's easy to find these providers through our online directory at Search.PatientFi.com, connecting you with healthcare professionals who accept PatientFi financing.
We believe in clear payment options. Whether you prefer promotional plans that let you avoid interest if paid in full within a set period, or fixed monthly payment plans for consistency, we have choices that fit your budget. Plus, we offer an auto-pay discount to help you save even more while making timely payments.
Helpful Links:
Payment Plan Guide How To Apply
Detailed Application Process
Application Requirements
Getting started is easy, and we've made our application requirements straightforward for secure and responsible lending.
Here's what you'll need:
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You must be at least 18 years old (19 in Alabama)
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A valid government-issued photo ID
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A Social Security Number
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A physical U.S. address (no P.O. Boxes, please)
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A valid email address and working mobile phone number for important updates
While we serve most of the U.S., we currently cannot provide financing to residents of New Hampshire, Puerto Rico, or the U.S. Virgin Islands.
Soft Credit Check Details
Moving from application requirements to the credit check process, you'll be pleased to know we've prioritized your credit score's protection. Unlike many traditional lenders, PatientFi uses a soft credit inquiry when you apply. This means you can explore your financing options without any negative impact on your credit score – a real advantage in healthcare financing.
Our evaluation is thorough and fair, considering various aspects of your credit profile. We look at your credit score, debt-to-income ratio, payment history, credit utilization, length of credit history, and recent credit activity. This helps us make informed decisions while lending responsibly.
Please note that if you have a credit freeze in place, you'll need to temporarily lift it to complete the application process.
Helpful Links:
Credit Freezes Eligibility Info
Step-by-Step Application Guide
Let's walk through the application itself!
Your journey usually starts with finding a provider, either through our online directory or one you're already seeing. Chatting with them about treatment costs ensures you know exactly what you'll be financing.
Applying is convenient and mobile-friendly. You can apply through your provider's link, our directory at Search.PatientFi.com, or even by scanning the QR on a brochure they may have given you.
During the application, you'll share your contact info, address, income, etc. This helps us determine your financing options.
The best part? You'll get an instant decision! If approved, you'll immediately see your approved amount and account number. To utilize the spending limit, just contact your provider and inform them you'd like to use PatientFi to finance your services. Then they'll issue a transaction request for you to accept through the online portal.
Understanding Your Portal Access
The Borrower Portal Experience
Once approved, you'll be able to log into the Borrower Portal. We've designed it with both security and convenience in mind. Instead of another password to remember, you'll use a dynamic verification system. Each time you log in, we'll send a secure code to your registered email or phone number. It's simple and secure!
Inside the portal, you'll find a clean, intuitive dashboard showing your available credit and any pending actions. This is where you can track your spending limit, review provider transactions, and access our payment calculator – your personal financial planning hub for your healthcare journey.
Helpful Links:
PatientFi Portals Payment Calculator
Managing Your Spending Limit
Inside the Borrower Portal, you'll have real-time visibility into your approved spending limit. This 120-day window gives you plenty of time to plan your procedures. You can track your total approval amount and monitor any pending transactions that might affect your available credit.
Need a higher limit? After 30 days, you'll see a straightforward option on your dashboard to request a credit limit increase. This involves another soft credit check, so you can explore your options without impacting your credit score. Just remember, approval depends on factors like your payment history and current credit profile.
Helpful Links:
Spending Limit & Balance Request Limit Increase
The Transaction Process
As you move forward with your provider, they'll initiate the transaction through their portal. You'll then get a text or email notification prompting you to login and review the details in your Borrower Portal.
Reviewing a transaction is designed for complete transparency. When you log in, you'll see all the essential details: the provider's name, the financed amount, and available payment plan options. Here, you have the power to choose the plan that best fits your financial situation.
Your payment options generally fall into two categories:
- Promotional Plans: These offer "0% interest if paid in full" within a specific timeframe. Just be mindful of the payment amount needed to avoid interest charges.
- Fixed-Rate Plans: These provide predictable monthly payments over a set term. Plus, you can often get a 0.25% interest rate reduction when you enroll in autopay!
Helpful Links:
Accepting your Transaction Payment Plans
The Payment Portal Experience
Once you've accepted a transaction, expect a welcome letter by email within 3-5 business days. This letter has vital information for accessing your Payment Portal – your hub for all things payment-related!
You can complete a one-time registration using details from your welcome letter. Unlike the Borrower Portal, you can create a password for ongoing access or simply use "Login with PatientFi" for a passwordless login.
Think of the Payment Portal as your financial management center. Here, you'll find everything from your payment schedule and statement history to auto-pay settings and payment method management. It's designed to give you clear visibility and help you stay on track with your plan.
Helpful Links:
Making and Managing Payments
Your first payment will be due 30 days after accepting your transaction and is scheduled on the due date as you accept your transaction.
If changes need to be made the Payment Portal accepts several payment types, with debit cards and bank accounts (ACH) being the most common. While we don't accept credit cards or HSA/FSA cards, we provide the flexibility of mailing checks if you prefer traditional payment methods.
Helpful Links:
Understanding Your Statements
Your monthly statements, available shortly after your first payment is due, offer a clear overview of your account. You'll find them in the Payment Portal, detailing your current balance, payment history, and important dates. If you have a promotional plan, it'll even track your progress toward paying off the principal balance before the promotional period ends.
More than just a bill, each statement is a helpful financial planning tool. You'll see your payment due date, minimum payment, and the date to pay off any 0% APR promotions. This keeps you informed and helps you avoid unexpected interest charges.
Account Management and Support
Throughout your PatientFi journey, our portal tools help you stay in control. Easily update your info, review transactions, or manage payment methods – putting you in charge of your account.
If you ever have questions, our support team is ready to help!
- For general account inquiries, call our customer support team at 866-734-5979, Monday-Friday, 6:00 AM - 7:00 PM and Saturday, 6:00 AM - 5:00 PM PST.
- For payment-specific questions, reach our billing team directly at 877-312-3625, Monday-Friday, 5:00 AM - 5:00 PM PST.
Your PatientFi journey is designed to be transparent and manageable. Our systems, payment options, and support teams are all here to give you a positive financing experience for your healthcare needs!
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