Introduction to PatientFi
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Intro to PatientFiHow PatientFi works
Application Requirements
Credit Check Details
Step-by-Step Application Guide
The Borrower Portal Experience
Managing Your Spending Limit
The Transaction Process
The Payment Portal Experience
Making and Managing Payments
Understanding Your Statements
Account Management and Support
What is PatientFi?
Finding the right financing solution can make all the difference in managing healthcare costs and accessing the care you need. PatientFi is a financial technology company that has dedicated itself to making healthcare more accessible through innovative financing solutions that put patients first.
At our core, PatientFi is more than just a lending platform – we're a bridge between patients and the healthcare they desire. Through partnerships with healthcare providers nationwide, we've created a straightforward way to pay for medical procedures and treatments. Our digital platform transforms the traditionally complex financing process into a smooth, transparent experience, offering instant credit decisions without impacting your credit score during the application.
Our system's beauty lies in its simplicity and transparency. Whether you're considering a single procedure or planning multiple treatments, our platform provides clear payment options, easy-to-use digital tools, and the control you need to make informed decisions about your healthcare financing.
How PatientFi Works
Now that you understand PatientFi, let's explore how our process transforms healthcare financing into a manageable reality. The journey begins with a simple online application that provides an instant credit decision. Upon approval, you receive a spending limit valid for 120 days – giving you the freedom and flexibility to thoughtfully plan your healthcare procedures without feeling rushed.
This flexibility extends to our provider network, which spans numerous medical specialties. Each provider in our network can tailor their payment plan offerings to best serve their patients' needs. Finding these providers is straightforward through our online directory at Search.PatientFi.com, making it easy to connect with healthcare professionals who accept PatientFi financing.
Understanding your payment options is crucial, so we've designed our plans with clarity in mind. From promotional plans that allow you to avoid interest if paid within the specified period to fixed monthly payment plans that provide consistency, we ensure you have choices that fit your financial situation. To make payments even more manageable, we offer an auto-pay discount – one of the many ways we help you save while ensuring timely payments.
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Payment Plan Guide How To Apply
Detailed Application Process
Application Requirements
As you consider taking the next step with PatientFi, it's important to understand what you'll need to begin the application process. We've designed our requirements to be straightforward while ensuring secure and responsible lending practices.
The basics are simple: applicants must be at least 18 years old (19 in Alabama) and provide a valid government-issued photo ID. You'll need a Social Security Number, along with a physical U.S. address – P.O. Boxes aren't accepted as primary addresses. Since communication is key to a smooth financing experience, a valid email address and working mobile phone number are essential for receiving important account updates and notifications.
While we serve most of the United States, there are a few exceptions. Currently, we cannot provide financing to residents of New Hampshire, Puerto Rico, or the U.S. Virgin Islands.
Credit Check Details
Moving from application requirements to the credit check process, you'll be pleased to know we've prioritized your credit score's protection. Unlike many traditional lenders, PatientFi performs only a soft credit inquiry when you apply. This means you can explore your financing options without worrying about negative impacts on your credit score – a feature that sets us apart in the healthcare financing industry.
Our evaluation process is thorough but fair, taking into account various aspects of your credit profile. We consider factors such as your credit score, debt-to-income ratio, payment history, credit utilization, length of credit history, and recent credit activity. This comprehensive approach allows us to make informed decisions about financing options while maintaining responsible lending practices.
Please note that if you have a credit freeze in place, you'll need to temporarily lift it to complete the application process.
Helpful Links:
Credit Freezes Eligibility Info
Step-by-Step Application Guide
With a clear understanding of requirements and credit checks, let's walk through the actual application process. Your journey typically begins with finding a provider, either through our online directory or perhaps you're already working with a healthcare provider in our network. Having an open discussion with your provider about treatment plans and costs helps ensure you understand exactly what you'll be financing.
The application process itself is designed to be convenient and accessible. Whether you're applying through your provider's link, our provider directory at Search.PatientFi.com, or using your provider's brochure, we've ensured the process is mobile-friendly and can be completed on almost any device.
As you move through the application, you'll provide personal information including contact details and address verification. Information about your income helps us determine your financing options.
The best part? Once you complete your application, there's no waiting period – you'll receive an instant decision. If approved, you'll immediately see your approved amount and receive an account number. From there, we provide clear guidance on next steps, ensuring you can move forward confidently with your healthcare financing journey.
Understanding Your Portal Access
The Borrower Portal Experience
After receiving your approval, your first interaction with PatientFi's digital tools will be through our Borrower Portal. Think of this as your command center for managing your approval and transactions. Located at https://app.patientfi.com/v2/member/login, the Borrower Portal provides a streamlined way to handle all aspects of your financing before payments begin.
Unlike traditional financial portals that require complex password management, we've designed our Borrower Portal with both security and convenience in mind. Instead of creating another password to remember, you'll use a dynamic verification system. Each time you access the portal, we'll send a secure code to your registered email or phone number. This not only enhances security but also ensures that you can easily access your account information.
When you first enter the Borrower Portal, you'll find yourself in a clean, intuitive dashboard that clearly displays your available credit and any pending actions. This is where you'll track your spending limit, review transactions from providers, and access our payment calculator. Think of it as your financial planning hub for your healthcare journey.
Helpful Links:
PatientFi Portals Payment Calculator
Managing Your Spending Limit
Within the Borrower Portal, you'll have real-time visibility into your approved spending limit. This 120-day window provides ample time for planning your procedures, but it's important to understand how to maximize this opportunity. You can track not only your total approval amount but also monitor any pending transactions that might affect your available credit.
Should you find yourself needing a higher limit, the portal provides a straightforward path to request an increase. After your first 30 days, you'll see an option to request a credit limit increase directly from your dashboard. This process initiates another soft credit check, meaning you can explore your options without impacting your credit score. Remember, approval for increases depends on factors like payment history and current credit profile.
Helpful Links:
Spending Limit & Balance Request Limit Increase
The Transaction Process
As you move forward with your healthcare provider, the transaction process becomes a crucial part of your journey. Your provider will initiate this process by creating a transaction through their portal. When this happens, you'll receive a text message and/or an email notification prompting you to review the details in your Borrower Portal.
The transaction review process is thoughtfully designed to ensure complete transparency. When you log in to review a transaction, you'll see all the essential details: the provider's name, the financed amount, and available payment plan options. This is where the real power of PatientFi becomes apparent – you have control over choosing the payment plan that best fits your financial situation.
Your payment plan options typically fall into two categories: promotional plans and fixed-rate plans. Promotional plans offer the attractive benefit of no interest if paid in full within a specific timeframe. These plans require careful consideration of the payment amount needed to avoid interest charges. Fixed-rate plans, on the other hand, provide predictable monthly payments over a set term, often with the added benefit of a 0.25% interest rate reduction when you enroll in auto-pay.
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Accepting your Transaction Payment Plans
The Payment Portal Experience
Once you've accepted a transaction, an important transition occurs. Within 3-5 business days, you'll receive a welcome letter via email containing crucial information for accessing your Payment Portal. This separate portal, located at patientfi.youronlineaccount.com, becomes your hub for all payment-related activities.
The Payment Portal requires a one-time registration process using information from your welcome letter. This separate security protocol ensures the highest level of protection for your financial transactions. Unlike the Borrower Portal, you can create a password for ongoing access or use the option to “Login with PatientFi”, giving you quick entry to manage your payments and account settings.
Think of the Payment Portal as your financial management center. Here, you'll find everything related to payments: your payment schedule, statement history, auto-pay settings, and payment method management. The interface is designed to provide clear visibility into your payment history and upcoming obligations, helping you stay on track with your payment plan.
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Making and Managing Payments
Your first payment will be due 30 days after accepting your transaction, giving you time to set up your preferred payment method. The Payment Portal accepts several payment types, with debit cards and bank accounts (ACH) being the most common. While we don't accept credit cards or HSA/FSA cards, we do provide the flexibility of mailing checks if you prefer traditional payment methods.
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Understanding Your Statements
Monthly statements provide a comprehensive view of your account activity and become available shortly after your first payment is due. These statements, accessible through the Payment Portal, detail your current balance, payment history, and important dates. For those with promotional plans, the statements also track your progress toward paying off the balance before the promotional period ends.
Each statement serves as more than just a bill – it's a financial planning tool. You'll see your payment due date, minimum payment required, and if applicable, the date you need to pay off your balance to take advantage of any 0% APR promotions. This information helps you stay on track with your financial goals and avoid any unexpected interest charges.
Account Management and Support
Throughout your PatientFi journey, account management tools in both portals help you maintain control of your financing. Whether updating contact information, reviewing transaction details, or managing payment methods, these tools put you in charge of your account.
If questions arise at any point, our support team is readily available. For general account inquiries, our team can be reached at 866-734-5979, Monday through Saturday from 6:00 AM to 5:00 PM PST.
For specific payment-related questions, our dedicated payment support line 877-312-3625 operates Monday through Friday from 5:00 AM to 5:00 PM PST.
Remember, your PatientFi journey is designed to be transparent and manageable. From the initial application through your final payment, our portal systems, payment options, and support teams work together to provide you with a positive financing experience for your healthcare needs.
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