At PatientFi, we require debit card or banking (ACH) information to facilitate secure and convenient payment processing for your loan. Providing this information ensures a smooth repayment experience and helps maintain the integrity of your account.
Why We Require Payment Information
1. To Set Up Your Account
When you accept a transaction with PatientFi, we collect payment information to establish your repayment method. This allows us to process your monthly payments efficiently.
2. To Ensure Timely Payments
Having your debit card or banking details on file enables us to schedule and process payments seamlessly, helping you avoid missed or late payments.
3. To Support Flexible Payment Options
Your payment information allows you to:
- Make one-time payments.
- Set up and manage autopay.
- Easily update or change payment methods.
4. For Secure and Reliable Transactions
PatientFi uses industry-standard encryption and security protocols to protect your payment information, ensuring all transactions are safe and reliable.
FAQs
Can I Use a Credit Card Instead?
No, PatientFi does not accept credit cards as a payment method. We require a debit card or a linked checking/savings account for payments.
Why Can’t I Use an HSA or FSA Account?
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) are not accepted as they do not support loan payments.
What Happens If My Payment Information Changes?
If your debit card or banking information changes, log in to your Payment Portal to update your details promptly. Keeping your information up-to-date ensures uninterrupted payments.
Need Help?
If you have questions or concerns about providing payment information, contact our Support Team at (866) 734-5979 or email us at support@patientfi.com. We’re here to help!
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