Rejecting a Transaction

If you decide not to proceed with a requested transaction, you can reject it through your PatientFi Borrower Portal. Follow these simple steps:

Steps to Reject a Transaction

1. Log In to Your Borrower Portal

   • Access your Borrower Portal by logging in here.

2. Navigate to "My Transactions"

   • Once logged in, go to the "My Transactions" section.
   • Look for the banner showing your pending transaction.

3. Select the Pending Transaction

   • Locate the pending transaction you want to reject and click the arrow on the right-hand side to view the details.

4. Review the Transaction

   • Click "Approve Transaction" to review the transaction details. Don’t worry—this step won’t accept the transaction.

5. Reject the Offer

   • Scroll to the bottom of the payment plan selection screen and click "Reject this Offer" to decline the transaction.

What Happens Next?

• Notification to Your Provider: Your medical provider will be notified immediately after you reject the transaction.
• Change of Mind: If you reject the offer by mistake or decide to proceed later, refer to Accepting a Rejected Transaction for guidance.

For further assistance, contact our Support Team at (866) 734-5979 or email us at support@patientfi.com. We're here to help!