Selecting a payment plan is an important step in using PatientFi to finance your treatment. The timing of this process depends on when your medical provider submits the transaction request and when you decide to approve it.
When to Select Your Payment Plan
You will select your payment plan after your medical provider initiates a transaction and you log in to your PatientFi Borrower Portal to approve it.
Here’s how the process works:
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Receive Notification from PatientFi
- Once your provider submits a transaction request, you will receive an email notification from PatientFi letting you know the details are ready for review.
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Log In to Your Borrower Portal
- Use your credentials to log in to the PatientFi Borrower Portal.
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Select the Pending Transaction
- Navigate to the "My Transactions" section to view the pending request from your provider.
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Choose Your Payment Plan
- Review the available payment plans. Options will vary depending on the terms offered by your provider and the promotional financing you may qualify for.
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Finalize the Transaction
- Confirm your selected payment plan and approve the transaction. Funds will be disbursed to your provider immediately after your approval.
FAQs
Can I change my payment plan after approving a transaction?
No, once you’ve approved a transaction and selected a payment plan, it cannot be changed. Ensure you review all options carefully before confirming.
What if I don’t approve the transaction?
If you decide not to move forward, you can reject the transaction in your Borrower Portal. See our article on Rejecting a Transaction.
Are there 0% APR promotional plans available?
Promotional plans may be available depending on your provider. Review the terms carefully before selecting your plan to take advantage of any special offers.
Need Help?
If you have questions or need assistance selecting your payment plan, contact our Support Team at (866) 734-5979 or email support@patientfi.com.
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