Who Can I Contact if I Have a Question?

Our support team is here to assist you through phone, email, and live chat. Below are the contact details and hours of operation:

PatientFi Member Support

• Phone: 866-734-5979
• Email: support@patientfi.com
• Live Chat: Available at PatientFi.com
• Hours:
  • Monday – Friday: 6:00 AM – 7:00 PM PST
  • Saturday: 6:00 AM – 5:00 PM PST

PatientFi Payments Department

For billing-related questions or to make a payment over the phone, please contact our Payments Department:

• Phone: 877-312-3625
• Hours: Monday – Friday, 5:00 AM – 5:00 PM PST

If you have additional questions or need assistance outside these hours, feel free to email us, and we’ll get back to you as soon as possible.