FAQ's

Applying & What You'll Need 11

• Which address do I use on the application? →
• What do I enter for my housing situation? →
• What are income sources? →
• What credit score is required to apply? →
• How do I add a patient to my account? →
• What is the requested amount? →

See all 11 articles →

Approvals & Decisions 6

• How Does a PatientFi Loan Affect My Credit Score? →
• Can I appeal the denial? →
• Why was my application not approved? →
• Can I increase my approval amount? →
• How do I inform the practice of my approval? →
• How do I know if I have been approved? →

Your Spending Limit 4

• What If My Spending Limit Doesn’t Cover the Treatment I Need? →
• Can I decrease my Spending Limit? →
• Does my spending limit expire? →
• Can I use my spending limit with other providers? →

Payments, Plans & Statements 10

• How do I view my billing statements? →
• How do I make a payment? →
• Are there any discounts for setting up Autopay? →
• Can I Pay Off My Loan Early? →
• Can I merge two loans? →
• Accepted Payment Methods →

See all 10 articles →

Your Account & Security 8

• Does PatientFi have an app? →
• How do I keep my personal information secure? →
• How do I recover my username? →
• How do I reset my password? →
• Why doesn't my account number work for registration? →
• Will I receive a physical card in the mail? →

See all 8 articles →

Your Provider & Appointments 4

• Appointment Scheduling and Confirmation →
• Who is my provider? →
• How do I change my provider? →
• How do I know who accepts PatientFi? →

General Questions 3

• How do I cancel my PRIVI membership? →
• General FAQ →
• Who Can I Contact if I Have a Question? →