Setting Up and Managing Autopay

Autopay is a convenient way to ensure your payments are made on time and hassle-free. Once you accept a transaction with PatientFi, you can set up and manage your autopay settings through the Payment Portal.

When Can You Adjust Autopay?

After accepting a transaction, it may take 3-5 business days for your account to become available online. Once your account is active, you can access and adjust your autopay settings.

For more information, visit Understanding Your Payment Portal.

How to Manage Autopay in the Payment Portal

1. Log In

   • Visit the Payment Portal and log in using your PatientFi credentials.

2. Navigate to Recurring Payments

   • Click "Payments" at the top of the screen
   • Click on "Manage Recurring Payments" to view your autopay settings.

3. Edit Your Autopay Settings

   • Click "Edit" to adjust:
     • The payment amount.
     • The frequency of payments.
     • The payment source (e.g., bank account or card).

4. Turn Off Autopay

   • To stop autopay, click "End this recurring payment."

Need to Make Changes by Phone?

If you prefer, you can also update your autopay settings by contacting our billing department at (877) 312-3625.

FAQs

How Long Does It Take for Autopay Changes to Take Effect?

Most adjustments are processed immediately, but it’s best to make changes a few days before your next scheduled payment.

What Happens If I Turn Off Autopay?

Turning off autopay means you’ll need to manually make payments on or before their due dates to avoid late fees.

For further assistance or questions about managing autopay, contact our Support Team. We’re here to help!