Why Can’t I Link my Bank Account?

Common Reasons You Can’t Link Your Bank Account

1. Incorrect Account or Routing Number

• What Happens: If the account or routing number are entered incorrectly, the system won’t be able to verify your account.
• How to Fix: Double-check the details on your checks or bank statements to ensure you’ve entered the correct numbers.

2. Your Bank Isn’t Supported

• What Happens: Not all financial institutions are integrated with our payment systems. If your bank isn’t supported, you won’t be able to link it directly (See What is Plaid?).
• How to Fix: Consider linking a different eligible bank account, or explore other payment methods such as using a debit card.

3. Security or Verification Issues

• What Happens: Your bank may have additional security steps that need to be completed before linking. This could include multi-factor authentication or confirming micro-deposits.
• How to Fix: Contact your bank to ensure any security holds on your account are addressed.

4. Temporary Technical Difficulties

• What Happens: Occasionally, system maintenance, high traffic, or technical glitches can prevent successful account linking.
• How to Fix: Wait a few minutes and try again. If the issue persists, contact PatientFi Support at (866) 734-5979 for support.

FAQs

Will attempting to link my bank account multiple times affect my loan application?

No, multiple attempts to link your account won’t impact your application. However, ensure that you’re entering the correct information and following all verification steps to avoid unnecessary delays.

What if I don’t have a U.S. bank account?

PatientFi requires a U.S.-based bank account or debit card to facilitate payments.