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  2. FAQ's
  3. General FAQ

General FAQ

Here are a few of the most commonly asked questions for those just learning about PatientFi.

  • Appointment Scheduling and Confirmation
  • What If My Spending Limit Doesn’t Cover the Treatment I Need?
  • Can I decrease my Spending Limit?
  • Who is my provider?
  • How Does a PatientFi Loan Affect My Credit Score?
  • How do I cancel my PRIVI membership?
  • Does PatientFi have an app?
  • Which address do I use on the application?
  • What do I enter for my housing situation?
  • What are income sources?
  • What credit score is required to apply?
  • How do I add a patient to my account?
  • How do I change my provider?
  • What is the requested amount?
  • How do I keep my personal information secure?
  • How do I recover my username?
  • How do I reset my password?
  • How do I view my billing statements?
  • How do I make a payment?
  • Why doesn't my account number work for registration?
  • Are there any discounts for setting up Autopay?
  • Can I Pay Off My Loan Early?
  • Can I merge two loans?
  • Accepted Payment Methods
  • Can I change my payment due date?
  • When is my first payment due?
  • Can I appeal the denial?
  • Why was my application not approved?
  • Does my spending limit expire?
  • Can I increase my approval amount?
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© 2025 PatientFi, Inc. All Rights Reserved. Irvine, California 92618. NMLS ID #1719196 is not a bank. Financing credit is extended by participating banks and credit unions for the purchase of goods and/or services from participating healthcare providers. Loans require an application and are subject to credit approval. See patientfi.com/lending-partners for more information.
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