What is Plaid?

Plaid is a secure financial technology platform that allows you to connect your bank account with various financial services—including PatientFi—without sharing your private banking credentials directly. By acting as a secure intermediary, Plaid helps make the process of linking your account simple, convenient, and safe.

How Does Plaid Work?

Secure Connection:
When you choose to connect your bank account through Plaid, you’ll be prompted to select your financial institution from a secure interface.
Encrypted Data Transfer:
Plaid uses industry-leading encryption and security protocols to protect your information. Your login details are never shared with PatientFi; instead, Plaid verifies your account credentials and passes back only the information needed to confirm and maintain your payment setup.
Read-Only Access:
Plaid does not have the ability to make changes to your account. It can’t move funds or alter your banking information. Its role is solely to verify and authenticate your account details so that we can confidently process your loan payments.

Why Does PatientFi Use Plaid?

Convenience:
Linking your account through Plaid streamlines the process, allowing you to set up payments in just a few clicks. There’s no need to manually enter account numbers or routing details.
Security:
By using Plaid, PatientFi ensures your sensitive banking credentials remain private. We never store or see your bank password, reducing the risk of unauthorized access.
Speed and Accuracy:
Plaid quickly verifies your account information, helping reduce payment errors and ensuring that your transactions are processed smoothly and on time.

FAQs

Is Plaid Safe?

Yes. Plaid uses top-tier encryption and meets rigorous security standards. Many well-known banks, financial apps, and lenders rely on Plaid’s technology to protect their customers’ financial information.

Does It Cost Extra to Use Plaid?

No, connecting your account through Plaid is free to you. It’s part of our effort to make managing your payments simple and straightforward.

What If My Bank Isn’t Supported by Plaid?

If your financial institution isn’t supported by Plaid, you can still link a payment method by manually entering your account and routing numbers or by using a debit card. Check our Accepted Payment Methods article for more details.

Need Assistance?

If you have additional questions about Plaid or need help linking your account, contact our Support Team at (866) 734-5979 or email support@patientfi.com. We’re here to help!