PatientFi offers two secure and easy-to-use portals to help you manage your financing: the Borrower Portal and the Payment Portal. Each portal serves a specific purpose and provides tools tailored to your needs.
Below, you'll find a detailed guide to both portals, including features, access instructions, and FAQs.
Borrower Portal
Purpose
Manage your PatientFi transactions, including accepting or rejecting charges and reviewing loan terms.
How to Access
- Visit Patient Login.
- Log in with your verified email or phone number.
- Enter the one-time verification code sent to your email or phone.
Key Features
- View Transactions: Access a detailed history of transactions between you and your provider(s).
- Accept or Reject Transactions: Finalize payment plans or reject charges if necessary.
- Review Terms and Agreements: View, download, or print the terms of your financing for your records.
Payment Portal
Purpose
Manage your payments, payment sources, and account balance.
How to Access
- Visit Payment Portal Login.
- Click "Login with PatientFi."
- Log in using your PatientFi credentials.
Key Features
- Make Payments: Pay the minimum, a specific amount, or your full balance.
- Set Up Auto-Pay: Schedule recurring payments to ensure timely payments.
- Update Payment Sources: Add or edit payment methods securely.
- Review Payment History: Access records of past payments and account statements.
Which Portal Should I Use?
| Feature | Borrower Portal | Payment Portal |
|---|---|---|
| View, Accept, or Reject Transactions | ✔ | ✖ |
| Review Terms & Agreements | ✔ | ✖ |
| View Payment History | ✖ | ✔ |
| Make Payments | ✖ | ✔ |
| Update/Manage Payment Sources | ✖ | ✔ |
FAQs
Why do I need two portals?
The Borrower Portal is for managing transactions and loan agreements, while the Payment Portal is for payments and account management.
Can I access both portals with the same login?
Yes, you can use your PatientFi credentials to log into both portals.
How do I reset my login credentials?
Select "Forgot Password" on the login page or use "Login with PatientFi" for passwordless access.
Is my information secure?
Yes, both portals use encryption and advanced security measures to protect your data.
For further assistance or additional questions, contact:
- General Support: 866-734-5979 | support@PatientFi.com
- Payment Support: 877-312-3625 | PatientFi@youronlineaccount.com
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